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Microsoft Outlook: Not Receiving Mail

Microsoft Outlook: Not Receiving Mail

Not Receiving emails in Outlook Account

When using Microsoft Outlook you notice that you are not receiving any new emails but you have no problem sending mail.

This is commonly caused by a setting in Outlook that leaves your mail on the server after you’ve read it and has therefore filled up your mail box.

Reason Behind Why Outlook not receiving emails

  • You can send but not receive mail from Microsoft Outlook yet you receive no errors
  • You were receiving mail recently without problems
  • Other users are not have the same problems/the problem is isolated to your email account

This problem could be occurring if you are using POP3 email and your mailbox on the POP3 server has filled up and is therefore not receiving any more mail.

This solution was written for and tested on Microsoft Outlook 2003 and 2007 but will probably work on other versions also.

Solution for How to fix Outlook not Receiving emails

Configure Outlook to remove the mail from the server

  1. In Outlook 2003, click Tools > Email Accounts..
  2. Select the View or change existing e-mail accounts option and click Next
 
  1. Select your email account from the list and click Change…
  2. Click More Settings…
  3. Click Advanced tab
  4. In the Delivery section, remove the check mark where it says Leave a copy of messages on the server
  5. Click OK
  6. Click Next
  7. Click Finish
  8. Restart Outlook and send yourself a test email.

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